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Email now accounts for the majority of communication between companies and their customers. How efficient is your organization at handling this ever increasing volume of email? Have you done everything you can to improve customer loyalty?
Here are five ways to dramatically improve the quality and productivity of your agents while simultaneously reducing email response times by as much as 50%:
01Graduate to Response Manager’s team oriented "Group Mailbox" methodology of email management to systematically leverage your expensive human resources and get more done in much less time.
02Use Response Manager’s “Standard Responses” to achieve 3-second response times for a huge portion of your emails.
03Automate email workflow using Response Manager’s business rules to get emails to the correct agents instantly. Use rules to automatically triage messages and ensure higher priority messages are dealt with first.
04Find past emails in seconds with Response Manager’s exclusive “message find” feature. Ideal for resolving customer disputes, auditing email conversations and complying with legal obligations such as Sarbanes Oxley.
05Don’t guess how you’re performing, KNOW how you’re performing. Response Manager offers the richest set of email performance reports in the industry. Keep up to date on both company and agent email performance and invigorate agent coaching with indisputable metrics. Push performance information directly to agents to help drive self improvement.
Reducing the frustration and confusion caused by overwhelming email volumes is easier than you might think. To see what these five steps look like in action, book your complimentary one-on-one demo today! |
