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Now Hiring:
Now Hiring Technical Support Representatives
We currently have IMMEDIATE openings for experienced TECHNICAL SUPPORT REPRESENTATVES to handle our Business to Business support activities plus be involved in the delivery of product updates and patches to clients. Candidates must have a minimum 3 years TECHNICAL SUPPORT experience plus the ability to support by telephone and close tickets effectively. Candidate should be technologically astute with good systems knowledge and internet savvy plus above average communication and organizational skills. Candidate must be assertive with strong time management skills. Candidates must be available for interview within the Toronto core downtown area; emailtopia offers competitive salary plus commission and company benefits. Please e-mail your resume and to: resumes@emailtopia.com attention Director of Customer Service.
Responsibilities:
- Handle inbound calls within the defined Customer Service Level Agreement
- Provide superior interpersonal skills and a pleasant phone manner
- Providing solutions to customer issues through problem duplication and investigation
- Assisting with customer deployments/upgrades on an as-needed basis
- Assisting the development team with product testing and release management
- Develop and maintain technical knowledge level on all aspects of company's products and services
- Must have excellent problem-solving skills
Skills Required:
- 2 years experience in IT Technical Support environment
- Strong OS knowledge of Windows 2000/XP/2003
- Above average SQL skills and abilities
- Previous helpdesk, customer service experience would be an asset
- Superior problem solving & diagnostic abilities
- Highly effective oral and written communications skills
- Self starter having high energy and needing minimal supervision
- Punctuality, excellent time management and organizational skills
This is a great opportunity for the right people with room for rapid advancement.
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Now Hiring Inside Sales Associates
We currently have IMMEDIATE openings for experienced INSIDE SALES ASSOCIATES to handle our Business to Business sales plus be involved in marketing activities including trade shows, surveys etc. Candidates must have a minimum 3 years INSIDE TELEPHONE SALES experience plus the ability to sell by telephone and close effectively. Candidate should be technologically astute with good computer knowledge and internet savvy plus above average communication and organizational skills. Candidate must be assertive with strong time management skills. Candidates must be available for interview within the Toronto core downtown area; emailtopia offers competitive base salary plus commission and company benefits. This is a great opportunity for the right people with room for rapid advancement. Please e-mail your resume and to: resumes@emailtopia.com attention Director of Sales and Marketing.
Responsibilities:
- Identify, qualify and follow up with prospects through targeted cold call and response driven campaigns using proven telemarketing techniques
- Qualify the leads by gaining an in-depth knowledge of the prospects' needs
- Schedule and track call activities using emailtopia's sales force automation system
- Maintain a strong understanding of emailtopia's products and services
- Communicate effectively with prospects using mail, e-mail, fax and phone methods
Skills Required:
- 3 years telemarketing, or business development experience with a technology company
- Understanding lead generation and selling processes
- Ability to work in a fast paced environment
- Creative, organized and work well in a team environment
- Highly effective oral and written communications skills
- Self starter having high energy and needing minimal supervision
- Punctuality, excellent time management and organizational skills
This is a great opportunity for the right people with room for rapid advancement.
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How to Submit Resume:
Send your current resume and cover letter via email to resume@emailtopia.com
or fax it to (416) 239-8193.
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