About Cornerstone Brands Inc.
Founded in 1995, Cornerstone Brands Inc. is a family of leading catalog companies for the home, leisure and casual apparel. The fulfillment operations of Cornerstone Brands are based in a 970,000 sq. ft. world class distribution center located in West Chester, Ohio. Construction on this facility was completed in August of 1999 and it is one of the largest multi-company, business to consumer fulfillment centers in operation today. It is managed by Cornerstone Consolidated Services Group (CCSG) and provides complete distribution services for Frontgate, Ballard Designs, Garnet Hill, The Territory Ahead and TravelSmith. In addition to the Distribution Center, the facility also includes a Customer Contact Center (providing customer service for both Frontgate and Ballard Designs), a 65,000 sq. ft. retail outlet center, Cornerstone Brands corporate headquarters and the business operations of Cinmar, the parent company to the Frontgate brand.
Ballard Designs, Frontgate, Garnet Hill, Improvements, Smith+Noble, The Territory Ahead and TravelSmith Outfitters are all part of Cornerstone’s lineup of direct marketing brands serving the most discriminating consumers in America.
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"..When we installed Response Manager, we kept our service level goal of a 12-hour response time and disabled the Autoreply feature. We want the email equivalent of “First Call Resolution.” We now have the ability to manage our email traffic and achieve our service level goals nearly every day. Best of all, our customers have noticed. We’ve received many emails expressing surprise and delight that we’ve answered so quickly. With customer service being an important differentiator between companies, we’re pleased with these results..."
Katherine Beinecke, Workforce Management |
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