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emailtopia Customer ING DIRECT Canada Wins Contact Centre of the Year Award
July 20th, 2010, Toronto, Canada

The emailtopia team would like to congratulate Response Manager customer ING DIRECT Canada for winning the 2010 Contact Centre of the Year award.

The Contact Centre award was given out by Ottawa Regional Contact Centre Association, and is “based on sixteen criteria including the centre's vision, achievement of centre objectives, training, communication between staff and management, process improvement and employee satisfaction. ING DIRECT won for the large organizations category (50 agent seats or more).” (For a full account of ING DIRECT Canada’s accomplishment, follow this link to their website: http://www.ingdirect.ca/en/aboutus/whoweare/whatwereupto/PR_2010-06-30.html).

ING DIRECT Canada, member of the ING Group, is a direct bank that has an exceptional reputation for customer service. Banking is made easy for ING customers through easy-to-use online and phone banking service. ING DIRECT Canada has been an emailtopia customer since 2006. The bank uses Response Manager to manage customer email inquiries at their contact centres.

About emailtopia

Headquartered in Toronto, emailtopia is a leader in providing quality email solutions for global enterprises. The flagship product, Response Manager, is in use at such corporations as ING Direct, Omni Hotels, Broadway.com and Ingram Micro. To find out how Response Manager can help your company improve its customer service, contact info@emailtopia.com or visit www.emailtopia.com.

For more information please call:
Paul King, emailtopia
416-239-4826 x242
paul@emailtopia.com