Leading Telemedicine Network Chooses Response Manager

Ontario Telemedicine Network Using Response Manager
July 26th, 2010, Toronto, Canada

Ontario Telemedicine Network, one of the largest health networks of its kind in the world, has chosen emailtopia’s Response Manager to enhance the organization’s email response system. OTN is an organization that uses two-way video conferencing technology to provide clinical care, distance health education, and remote meeting services to the health care community of Ontario. Nearly 3,000 health care professionals at more than 925 sites across the province use OTN to deliver care to their patients.

emailtopia’s Response Manager is used primarily by the OTN scheduling team. When scheduling requests come in via email, OTN agents need to respond quickly. The scheduling team’s email response process is supported by the use of two key Response Manager functions: load balance auto message assignment, and group mailbox message alerts. Load balancing is a message distribution method that automatically assigns emails to the team members with the least number of messages currently assigned, in order to even out the email work-load. Group mailbox alerts are system messages that Response Manager automatically sends to group mailbox administrators when a specified undesirable event occurs, such as when an email has not been responded to within the maximum allowable time. These two functions help make rapid email response easier to manage for OTN.

“Response Manager is used at a variety of organizations to support various email management processes,” says emailtopia President and CEO, Mike Senechal. “OTN is an excellent organization, providing a unique and valuable service to the community. We were happy to help them with the particular email management challenges that they face.”

About emailtopia

Headquartered in Toronto, emailtopia is a leader in providing quality email solutions for global enterprises. The flagship product, Response Manager, is in use at such corporations as ING Direct, Omni Hotels, Broadway.com and Ingram Micro. To find out how Response Manager can help your company improve its customer service, contact info@emailtopia.com or visit www.emailtopia.com.

For more information please call:
Paul King, emailtopia
416-239-4826 x242
paul@emailtopia.com