emailtopia Publishes Cal Spas Case Study "Cal Spas ... used Response Manager to reduce their average email customer service reply time by 75%...."
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emailtopia Launches New Blog
| emailtopia Launches New Blog |
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Introducing The emailtopia Customer Service Blog emailtopia would like to announce the creation of its new Customer Service Blog. emailtopia will use this blog to discuss how companies can optimize their customer service performance. emailtopia has years of experience helping organizations deliver excellent email response service to their customers. In this time the company has established itself as an expert in the area of email customer service. The emailtopia Customer Service Blog has a question and answer format. Every other week a new discussion point is brought up in a blog post. The topic of each of these posts relates to a specific issue affecting customer service, and at the end of the post a question is directed at the blog reader pertaining to the topic. Two questions that have come up in the first few weeks of the blog are “What are the most important customer service metrics?”, and “Which components of customer service should organizations be investing in at this time?” The week after the “Question Post” has been published, emailtopia blog editors will post their answer to the topic question, drawing on emailtpia’s customer service expertise to give an appropriate response. With the new blog emailtopia strives to contribute to the customer service conversation that is taking place in the blogosphere. “There is lots of great discourse on issues pertaining to customer service on the web,” says emailtopia President and CEO Mike Senechal. “That being said, you often don’t hear as many people talking about the email component of customer service. With this blog we hope to continue our work of advocating that organizations increase their focus on email response management to strengthen their engagement with customers.” About emailtopia Headquartered in Toronto, emailtopia is a leader in providing quality email solutions for global enterprises. The flagship product, Response Manager, is in use at such corporations as ING Direct, Omni Hotels, Broadway.com and Ingram Micro. To find out how Response Manager can help your company improve its customer service, contact info@emailtopia.com or visit www.emailtopia.com. For more information please call: |
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