emailtopia Addresses Email Metrics on their Blog

emailtopia Addresses the Importance of Email Metrics in Recent Blog Posts
May 30th, 2011, Toronto, Canada

An organization’s management team is able to do their job more efficiently if they have a well-rounded understanding of business operations. This includes monitoring both qualitative and quantitative data. Customer service satisfaction is essential for every organization and emailtopia’s Response Manager’s host of features helps make the task less daunting for them, as it provides the tools to gain deep insight into email response performance. The issue of qualitative and quantitative email management performance metrics has been a recent topic in the emailtopia Customer Service Blog.

In our two latest blog posts we look at the various management insights that are available through our software: “The Response Manager Search Utility allows agents to search detailed communication history providing an audit trail for reviewing qualitative data such as customer issues and previous inquiries … Response Manager also includes built in graphing, providing management an overview of the effectiveness of the email response team”.

A large part of successful email management is the mindset with which it is approached. Organizations need to see email response as a strategic imperative within their customer service operation. With our customer service blog, we are addressing a variety of topics that focus on the role of email customer service within an organization. A new topic is addressed every two weeks. In the first week we pose a question that is relevant to email customer service, and in the second week we provide an answer that incorporates aspects of emailtpia’s email management solution. We welcome you to visit the blog, join in the discussion, or engage with us via twitter (www.twitter.com/emailtopia).

About emailtopia

Headquartered in Toronto, emailtopia is a leader in providing quality email solutions for global enterprises. The flagship product, Response Manager, is in use at such corporations as ING Direct, Consumer Cellular, Broadway.com and Ingram Micro. To find out how Response Manager can help your company improve its customer service, contact info@emailtopia.com or visit www.emailtopia.com.

For more information please call:
Paul King, emailtopia
416-239-4826 x242
paul@emailtopia.com