Response Manager Reports Deliver Strong Results For PAETEC emailtopia’s Response Manager Reports are a component of the company’s email management ...
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The Value of Response Manager's Integration with Outlook
| The Value of Response Manager's Integration with Outlook |
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Trusting in Technology that Companies Know: The Value of Response Manager’s Integration with Microsoft Outlook emailtopia’s Response Manager offers a wide range of powerful email management tools to its customers. Whether it is intelligent email routing, professional email reports, or message archiving, Response Manager has much to offer to help organizations take their email customer service process to the next level. Though being able to use new mechanisms to improve email management is important, it is often Response Manager’s integration with Microsoft Outlook that ultimately pushes would be customers to purchase Response Manager. Very often when organizations seek to make a change to an important business process, such as email, being able to do so while using a familiar technology is very expedient. It is for this reason that Response Manager’s integration with Microsoft Outlook is an essential aspect of emailtopia’s product. Outlook is the industry standard for the vast majority of business. For many users, Outlook and email are synonymous. Since so many people in organizations are already using Outlook, implementing a solution such as Response Manager that can be used through Outlook makes transition and training very straightforward for organizations. The key to the success of Response Manager’s integration with Microsoft Outlook has been how seamlessly it is designed. From a user’s perspective, Response Manager simply appears as another email account within Outlook, with a folder that can be worked in, side by side with the user’s corporate email account. So most significantly, the user has the “feel” that they are just using Outlook, but on the back-end administrators are given a wide host of tools to ensure that their email team is able to reach its customer service goals. “We find that when we ask our customers what they like most about our product, Integration with Outlook is an aspect that is usually mentioned,” says emailtopia President and CEO Mike Senechal. “When your team is using a product that has a great deal of familiarity for the users, it makes the implementation process a lot smoother, and allows you to focus on results, rather than on figuring out how to use the product”. About Response Manager Response Manager ensures messages coming into addresses such as info@company.com or support@company.com get efficiently distributed amongst an organization’s agents with automatic routing rules. Additionally, Response Manager offers a host of email response performance reports, full message thread visibility and a message archiving system that ensures important historical emails are kept safe, without affecting system performance. About emailtopia Headquartered in Toronto, emailtopia is a leader in providing quality email solutions for global enterprises. The flagship product, Response Manager, is in use at such corporations as ING Direct, Omni Hotels, Paetec, Broadway.com and Consumer Cellular. To find out how Response Manager can help your company improve its customer service, contact info@emailtopia.com or visit www.emailtopia.com. For more information please call: |
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