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emailtopia Celebrates its 12th Anniversary
November 3rd, 2009, Toronto, Canada

12 years. After you graduate high school, that's about how long it takes to get your PhD. That makes emailtopia doctors of email. Okay, we can do without the doctor moniker, but we do think that after 12 years it's worth tooting our own horn about just how much we know about email management.

emailtopia is proud of its long history of delivering email management solutions to companies spanning a wide variety of industries. We’ve seen the world of email management evolve as the need for email routing, tracking, reporting and archiving has increased dramatically over the last decade. What's more, growth in the email industry is continuing to accelerate. This is a reflection of the growing trend of customers choosing email as their primary interaction method rather than the phone. "People are starting to realize that they don't need to wait on hold for 30 minutes to talk to a customer service rep. They simply fire off an email and go about their day, confident that they'll get back a reply in a reasonable timeframe," says Mike Senechal, president of emailtopia.

As the volume of email coming into companies grows, and more important tasks are carried out via email, there is greater need to manage the increased volume efficiently. emailtopia's Response Manager sets the standard within the industry. Our ability to improve the operational efficiency of personnel answering emails is unparalleled. Response Manager continues to be one of the only email management products that seamlessly integrates with Microsoft Outlook, the most common email client used by businesses today. And our exhaustive reporting suite ensures that these productivity gains and service level improvements are easily reportable.

As emailtopia embarks upon its second dozen years, we'd like to thank the hundreds of customers that have been with us for many of the first 12 years. We look forward to continuing our pioneering efforts for years to come.

About emailtopia
Headquartered in Toronto, emailtopia is a leader in providing quality email solutions for global enterprises. The flagship product, Response Manager, is in use by such corporations as ING Direct, Omni Hotels, Broadway.com and Ingram Micro. To find out how Response Manager can help your company improve its customer service, contact info@emailtopia.com or visit www.emailtopia.com.

For more information please call:
Paul King, emailtopia
416-239-4826 x242
paul@emailtopia.com