ja_mageia

Trusting in Technology that Companies Know: The Value of Response Manager’s Integration with Microsoft Outlook
January 24th, 2012, Toronto, Canada

emailtopia’s Response Manager offers a wide range of powerful email management tools to its customers. Whether it is intelligent email routing, professional email reports, or message archiving, Response Manager has much to offer to help organizations take their email customer service process to the next level. Though being able to use new mechanisms to improve email management is important, it is often Response Manager’s integration with Microsoft Outlook that ultimately pushes would be customers to purchase Response Manager.

Pumpkin Carving Fun at emailtopia-devtopia Offices
October 31st, 2011, Toronto, Canada

Today marked the much anticipated return of the emailtopia-devtopia Pumpkin Carving Contest. Mice and monitors were traded for pumpkin guts and pipe-cleaners as staff joined in the festive fun.

Response Manager 5.5 is Now Available
July 18th, 2011, Toronto, Canada

Continuing the legacy of over 13 years of delivering industry leading email management software, emailtopia is proud to announce the much-anticipated release of Response Manager 5.5. emailtopia’s Response Manager helps organizations manage their customer service email inboxes.

emailtopia’s Response Manager Now Supports Google Gmail for Business
June 23rd, 2011, Toronto, Canada

Organizations running Google’s Gmail for Business are now able to use emailtopia’s Response Manager to route, track, audit, and report on their customer service emails. The flexibility of emailtopia’s solution allows customers to continue using Google’s corporate hosted email service unchanged, while leveraging emailtopia’s Response Manager to dramatically reduce their email response times for customer inquiries.

emailtopia Addresses the Importance of Email Metrics in Recent Blog Posts
May 30th, 2011, Toronto, Canada

An organization’s management team is able to do their job more efficiently if they have a well-rounded understanding of business operations. This includes monitoring both qualitative and quantitative data. 

PAETEC Reduces Email Response Time By 85%
Thursday, April 28, 2011 - Toronto, Canada

emailtopia’s Response Manager Reports are a component of the company’s email management solution that provides immediate improvements for an organization’s email management process. PAETEC, a leader in personalized business communications solutions, is achieving excellent results with their use of Response Manager Reports.

Introducing The emailtopia Customer Service Blog
Wednesday, March 9, 2011 - Toronto, Canada

emailtopia would like to announce the creation of its new Customer Service Blog. emailtopia will use this blog to discuss how companies can optimize their customer service performance. emailtopia has years of experience helping organizations deliver excellent email response service to their customers. In this time the company has established itself as an expert in the area of email customer service.

TD Waterhouse Receives Best Score for Online Brokerages
February 4th, 2011, Toronto, Canada

emailtopia would like to congratulate their customer TD Waterhouse on finishing #1 on Surviscor’s 2010 Customer Email Responsiveness ranking for online brokerages. This ranking looks at the speed and correctness of responses to customers email inquiries, and was featured in a recent article written by Rob Carrick of CTVGlobeMedia Publishing.