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Integration with Standard Email Programs

With Response Manager, agents can continue to use Outlook 2010, 2007 or 2003. Reduced training time, and no proprietary mail client software is required.

Communication History

Quickly look up the entire history of a message with the Response Manager Find Messages function. Get the customer information you need, when you need it: Right Away!

Email Reporting

Response Manager Reporting lets you keep up to date on company, group mailbox, and agent email performance. Don’t guess how you are performing, know how you are performing; and take your email customer service to the next level.

Automatic Message Assignment

With Response Manager Automatic Message Assignment messages can be distributed based on a round robin or load-balanced assignment scheme. Get important emails to agents as quickly as possible with no human message handling time.

Standard Response Templates

Use Response Manager Standard Responses to instantly reply to incoming messages with or without user intervention. Productivity, accuracy and consistency are optimized, and compliance with corporate policies is maintained.

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