You know that your company is receiving emails, but can you answer these questions?
How many emails are received each day into your company's Group Mailboxes?
Who answers each of these emails?
How long does it take?
Do agents provide the right answers?
What our email management software provides:
Integrates with most standard email clients and is used to route, track, report on, and archive your corporate asset email communication sent to such group inboxes as:
With customizable rules, a complete communication history and a powerful reporting engine, your email customer service will become as efficient as possible. Important emails can't be lost, avoided, forgotten or mismanaged.
emailtopia’s email management software works with all existing corporate mail servers (such as Microsoft Exchange) and supports industry standard mail protocols such as POP3, IMAP and SMTP.
How it works:
Response Manager works intuitively to guide your team through the four stages of group mailbox management:
Routing emails to the right person to drive an effective reply to the customer.
Tracking reply times and audit history to ensure service levels are being met.
Reporting every aspect of email management and performance.
Our Address: 220 King Street West Suite 200 Toronto, ON, Canada, M5H 1K4 Hours of Operation: Mon. to Fri. 9am to 5pm EST
Phone Number: 416-239-4826 Ex. 242
Email Management Software
Email now accounts for the majority of communication between companies and their customers. How efficient is your organization at email management? Have you done everything you can to ensure that your customers are completely satisfied with your email customer service?