Response Manager: Intelligent Server-Based Email Management Software

You know that your company is receiving emails, but can you answer these questions?

• How many emails are received each day into your company's Group Mailboxes?
• Who answers each of these emails?
• How long does it take?
• Do agents provide the right answers?
  
  

What our email management software provides:

• Integrates with most standard email clients and is used to route, track, report on, and archive your corporate asset email communication sent to such group inboxes as: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. .
• With customizable rules, a complete communication history and a powerful reporting engine, your email customer service will become as efficient as possible. Important emails can't be lost, avoided, forgotten or mismanaged.

emailtopia’s email management software works with all existing corporate mail servers (such as Microsoft Exchange) and supports industry standard mail protocols such as POP3, IMAP and SMTP.

How it works:

Response Manager works intuitively to guide your team through the four stages of group mailbox management:

• Routing emails to the right person to drive an effective reply to the customer.
• Tracking reply times and audit history to ensure service levels are being met.
• Reporting every aspect of email management and performance.
• Archiving historical emails for future reference.

Read about email management software Key Features....