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Sitting downstream from your Exchange server (or any other corporate mail server), and behind the firewall, emailtopia's Response Manager is a robust, fully reportable replacement for Exchange's public folders functionality. Working alongside the user's regular corporate Exchange account, Response Manager takes over all things group mailbox related, creating a clean demarcation point between personal corporate email and group-related email. Group-related email is typically identified with email addresses that start with sales@, customerservice@, support@, etc. Response Manager is like a graduating present for companies that have cut their teeth on Exchange for years and now need additional email management tools to streamline their email business processes.

Here are some things you get with Response Manager that you can't do with Exchange alone:

• Fully auditable message assignment within each group mailbox so that users will never again be confused about who is answering which message. Various automatic distribution methods along with fully configurable business rules let you design an email workflow that exactly fits the way you do business.
• Response Manager's multi-categorization technology lets you eliminate the email-burying public folders nightmare indicative of most Exhange implementations while making emails more searchable and more reportable—the foundation of truly accountable email practices.
• The ability to create group mailbox specific, server controlled, standard responses. No more cumbersome cutting and pasting from Word documents into email messages to answer commonly asked questions. With Response Manager you simply drag and drop a message onto a standard response and you're done. 3 second reply time achieved.
• To maximize the efficiency of your customer service staff you need to monitor and analyze agent email performance. Microsoft Exchange by itself simply doesn't have the tools to report on agent and shared mailbox performance. As the number of emails your organization receives continues to grow, it becomes critical to know how productively and timely your agents are responding to the increased volumne. Response Manager’s sophisticated reporting system will allow you to take your email response process to the next level. The savings in money and time are there for you to capitalize on.