Response Manager Enterprise

Response Manager Enterprise is for companies and organizations that require more than 60 Response Manager users.

Key Response Manager Enterprise features include:

Load Balancing

Response Manager Enterprise includes load balancing capabilities that allow it to operate effectively with large numbers of users. Response Manager Enterprise's load balancing architecture offloads the intesive requirements of IMAP synchronization to multiple worker instances running on one or more different servers. These servers work in conjunction with a master server to maintain overall mail synchronization and unified reporting. emailtopia has demonstrated excellent system scalability at numerous enterprise sites.

Archiving

emailtopia's RMArchive is a critical enterprise tool for companies requiring multi-year email retention, email searchability, and high email volumes. Purging older emails from the primary production environment is an important part of maintaining optimum mail server performance. But the need for long term auditability means simply deleting emails is not an option. RMArchive solves the problem by moving older emails from the production environment to a secondary database server. Message searching retrieves emails from both systems providing an easy-to-use search environment for users.

Reporting

Response Manager offers a wealth of reports to satisfy in formantion hungry stakeholders at every level within the organization. From the agent on the floor to the CEO, critical email performance information is a mouse-click away with Response Manager's web-based reporting system. Response Manager Enterprise deployments also include the option of custom report development to satisfy unique requirements.

Enhanced Business Rules Processing with Custom JavaScript Actions

Enterprise deployments often have exceptionally complex organizational mailflow challenges where specific messages need to be routed to specific departments or groups based on numerous operational criteria. With Response Manager Enterprise's Custom JavaScript Actions, virtually any action can be triggered for matched criteria. This includes going beyond Response Manager to update other enterpise systems with information contained in the email itself.

Third Party Integration with SOAP

Response Manager Enterprise includes a feature rich, well documented SOAP interface to support integration with other enterprise class software systems. Some examples of this include: