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Do you spend hours assigning emails to staff, and managing your company’s email service level?

Automate email workflow with Response Manager to accurately assign emails to the correct agents instantly. Use rules to automatically triage messages and ensure high priority messages are dealt with first.

Use Response Manager’s team oriented methodology of email management to systematically leverage your expensive human resources and get more done in much less time.

Do you have instant visibility into which people work on a specific email your company receives? How much time they spend working on it? And what each person says to your customer?

Use Response Manager’s exclusive “message find” feature to locate specific messages or entire conversations in seconds. Gain valuable insights into the resolution lifecycle of customer emails, and leverage features such as Standard Responses to help drive First Email Resolution.

Do you know what the average reply time is for your company’s emails? Which users respond the fastest? With the highest quality replies?

Do you know how many emails your company gets each day? By email address? By user? By task?

Don’t guess how you’re performing, know how you’re performing. Response Manager offers the richest set of email performance reports in the industry. Keep up to date on both company and agent email performance and invigorate agent coaching with indisputable metrics.

The auditor just asked you for all email correspondence between your company and a particular customer from four years ago. Do you have it at your fingertips?

emailtopia’s Response Manager lets you archive large quantities of historical email without impacting day-to-day performance, and keeps emails secure and searchable for as many years as you like. Response Manager’s unique features are ideal for resolving customer disputes, auditing email conversations, data mining for customer trends, and complying with legal obligations such as Sarbanes-Oxley.