Email Workflow Management for Shared Mailboxes
Keep working in Outlook
Report in real time – track performance
Optimize workflow – improve productivity
Automate message assignment
Speed up reply times – keep customers happy!
You’re in great company, meet some of our clients
“Since implementing Emailtopia’s Response, our agents’ productivity has increased by 80%!”
– Jason Sarjue, Director of Customer Service, Strategic CS
Streamline message distribution. Use rules to route your team’s prioritized messages to the most appropriate agent. Make use of scheduling tools to maximize efficiency.
Know exactly how long your agents take to respond to inbound emails. Measure productivity by agent, team or category. Identify trends over time. Display a real-time dashboard to empower employees
Connect your customers’ inbound emails with backend systems such as CRM and ERP. Map the entire transaction. See the whole picture.
Boost productivity. Save training time. Keep agents working in the most commonly used email client in the world.
Never lose an email again. Keep track of everything. Drive superior service levels. Improve customer satisfaction.
Automate message distribution, freeing up time & resources. Keep agents busy – but never overwhelmed. Choose from standard distribution methods or commission a custom solution.
Serious software. Serious customer service.
Emailtopia Response lowers the cost of transactions involving email by streamlining, automating and personalizing the entire inbound email lifecycle for group mailboxes. This includes intelligently routing inbound emails to agents, facilitating accurate and prompt responses and providing the tools to measure
and audit email interactions.
That’s not all, take a look at these features
Download our White Papers to find out more about inbound team email management!
Easily track adherence to service level agreements
Display real-time dashboards
Create customized auto responses
Integrate with Active Directory for unified login
Deploy Response on mobile platforms
Adopt powerful but flexible archive policies