NEW - Emailtopia Management Reporting Workshop
Get the information you need!
This in-depth workshop will give the Email Call Center Manager the knowledge you need to take full advantage of the data you already have in your Response Manager Reporting System.
This workshop is designed to help you get the most out of your Response Manager System as a management tool.
- Manage your Email Agents more efficiently.
- Identify opportunities to decrease the Agent reply time.
- Better understand your customers and their email.
- Understand the impact of the email work-flow on the reporting results.
In addition you will discover:
- How to determine a true count of customer-generated email
- How the Reply Times are calculated
- How to pinpoint peak times for resource scheduling
PLUS - Each work-shop attendee will receive a 15 minute 1-on-1 follow-up session with an emailtopia consultant to review specific questions at no extra charge.
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| Recent Comments from an emailtopia Training Attendee |
"...Also, the course instructor displayed good knowledge, great patience, commitment, & enthusiasm. Absolutely fantastic!"
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| For more information on Reporting Workshops
email sales@emailtopia.com |
Who Should Attend:
- Email Center Managers
Cost:
- $295 US Funds
Length:
- 1 Hour
Format:
- Instructor-led and Web-based
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